Chance & Cancellations

A - Responsibility:

1. We would like to advise you that the flight schedule is subject to change by any airline company without prior notification due to weather conditions ( especially Vietnam Airlines).

2. Vietnam Backroads Travel can not fully guarantee that the proposed itinerary can always be carried out as it planned. In case of schedule changes or cancellation of flights, Vietnam Backroads Travel will try its best to arrange a flight for boarding or alternate itineraries.

3. Once your trip has been confirmed, the price will be fixed (there will be no change even if inflation in Vietnam economy can increase after that). 30 percent of total tour price is required to hold the trip. Vietnam Backroads Travel responsibilities to make sure the trips will be guaranteed to depart on time.

B - Deposit requirement:

 1. A 30- percentage deposit of the total tour price is required, and it has to be transferred to the bank account of Vietnam Backroads Travel at least 30 days before the departure date. The final payment will be paying at it's office in Vietnam or Cambodia upon arrival. 

Your booking will be confirmed after your deposit is confirmed by our bank. All confirmation and agreement of booking and payment must be stated clearly in documents or PDF files.

2. We receives US dollars only.

3. You will cover all fees of money transfer to the bank accounts of Vietnam Backroads Travel( 2.0 % by wire money transfer)

4. Deposit and payment by credit card will be added 2%

C - Your information and details:

To avoid any booking complications, Please be sure to provide correct personal information, including full name (first name, middle and last name), date of birth, nationality, passport number, passport issue date and expiry date.

D - Cancellation Policy:

If customers cancel the tour after confirmation, the deposit is refundable. It depends on the period from the cancellation to the tour departure and is calculated as follows:

Number of days prior to departure and amount/percentage of the thirty percent of deposit amount of the trip to be refunded

- 60 days or more 100%

- 40 - 59 days 70%

- 30 - 39 days 50%

- 29 days or less 0%

E - Deposit Refund Policy Due to Bad Weather/ Natural Disaster

As Vietnam Backroads Travel' s Cancellation Policy mentioned above, you will receive a refund at your house's address or bank transfer. Of course, you will cover all money transfer fees back to your bank accounts or fees of western union money transfer. Suppose the trip is cancelled due to bad weather, resulting in flight cancellations or government restrictions on travelling in situations such as floods, tropical storms, etc. In that case, Vietnam Backroads Travel may be forced to cancel your trip. If this cancellation happens 15 days or more before departure, Vietnam Backroads Travel will gladly refund all deposits. If this cancellation happens within 15 days before the tour departure, Vietnam Backroads will apologetically retain the deposit to cover the cancellation of the booking of hotels and other related services. 

If you note us about your tour cancellation merely 10 days before the trip starts, your deposit can not be refund because of advanced reservation services such as; hotel bookings, transport, domestic flights, high- speed boat tickets and train tickets and so on.

F - Booking Amendments

If you wish to switch off from one trip to another trip or transfer your booking to a third party, you must notify us at least 20 days before departure. Moving to a third party is subject to approval by Vietnam Backroads Travel. Transferring must be requested within 10 days before departure.

G - Daily tours:

A daily tour will guarantee to depart if your group is two people at least, and you must confirm it one day before, except you are a solo traveller and want to travel alone. However, the tour cost of a solo traveller is more expensive than a group tour.

H - Group bike tours & tour prices:

1. Small group size: 2 to 4 travellers at minimum

 2. Large group size: 05 - 14 travellers at maximum

 3. On the site: , tour prices are in US Dollar and applied to one tourist/ each person

 4. All tour prices are based on group size and also opened/ join-in-group tours

 5. Group size of 3 travellers will have discounted prices. Group size of 4 travellers will have more discounted on

I - Private tours & tour prices:

1. If you wish to have a private trip for your family or a group of a friend! Please notify us of the number in your group and the date you would like to travel with us

2. Depending on our booking schedule and the number of participants, we will confirm if we can accommodate your group. Prices applied for private tours are slightly more expensive than for group tours if your group is small.

J - Waiting for more to join:

If you are a solo tourist, please confirm your favourite tour and your specific date, and we will post the tour information on the website as AVAILABILITY PAGE to seek more travellers to sign up. Once a tour has at least two confirmed bookings = 2 persons, then the status on the website will change to GUARANTEED TO DEPART.

K - Clients’ requests:

A group is defined as 2 travellers or more. Therefore, a group of 2 or more can choose their departure date.

K - Cancellation policy of flight, train and boat:

In case international or domestic flights, domestic train and boat tickets are booked as including services of the tour, and they will be non-refundable

L- Travel insurance:

Vietnam Backroads Travel does not provide travel insurance. We advise you to arrange your travel insurance in advance of the trip.

M - Ages of travellers:



N - Accommodation:

1. Vietnam Backroads Travel reserves the right to offer alternative accommodations with similar standards if the accommodation has been overbooked or already fully occupied in advance beyond our control.

- 2 - 3 star hotel category

- 3 - 4 star hotel category

- Travelers can take the same trip, but they can select to stay indifferent hotel categories.

2. Rooms types: We provides you with double room for a couple, twin rooms for travelling mates and triple rooms for a family. If you wish to have a single room for your own! a single accommodation must be charged.