Responsibility:
Vietnam Backroads Bicycle Tours, the leading Cycle Tour Operator,  would like to advise you that, the schedule of flight are subject to change by any airline company without prior notification due to weather conditions (Especially Vietnam Airlines).  Vietnam Backroads can not fully guanrantee that the proposed itineray can be carried out as planed. In cases of schedule changes or cancellation of flights, Vietnam Backroads will try its best to arrange a flight for boarding or arrange an alternate itinerary.

Deposit requirement:
A 30% deposit of the cost of the your trip is required and it has to be transferred to the bank account of Vietnam Backroads at least 30 days prior to the departure date. The final payment will be received in Vietnam Backroads’s office in Vietnam or Cambodia upon arrival. Your booking will be confirmed after Vietnam Backroads has received a 30% deposit from you. The confirmation and agreement of booking between us must be in writing.

When your booking have confirmed and your deposit has been done then your tour cost will be fixed if the inflation is a rise in the general level of prices of goods and services in an economy over a period of time. Vietnam Backroads must be carry out as its planed.

Your information and details:

To avoid any booking complications, be sure to provide the correct  personal information, including: full name (first name, last name), date of birth, nationality, passport number, passport issue date and expiry date.



Cancellation: the cancellation between us must be in writing:

If the customer cancels the tour after having made a deposit, then the amount to be refunded will depend on the amount of time from cancellation to the tour's start date, as follows:

Number of Days prior to Departure                Amount of Deposit to be Refunded

--------------------------------------------                     --------------------------------------------

30 days or more                                                        100%

20 - 29 days                                                                  70%

10 - 19 days                                                                  50%

9 days or less                                                                 0%

If the trip is cancelled due to bad weather, resulting in flight cancellations or government restrictions on travel (for example due to flooding, tropical storm.) then Vietnam Backroads may be forced to cancel your trip.  If this cancellation happens 15 days or more prior to departure, Vietnam Backroads will refund all of the deposits.  If this cancellation happens with less than 15 days to go before the scheduled departure date, then Vietnam Backroads will retain 30% of the deposit.  The amount will go to cover deposits for hotels, tranportation, and other reservations.

Booking Anemdments:

If you wish to transfer one trip to another trip or transfer your booking to a third party, you must to notify us in writing at least 20 days prior to departure. Transferring to a third party is subject to approval by Vietnam Backroads.  Transferring must be requested within 10 days prior to departure.

Group bike tours:

     •    Tour prices are in USD, and priced per person.
     •    A short trip is defined as 8 days or less.  A long trip is more than 8 days.
     •    For short trips (under 8 days)  the price will be lower if there are more people. The more travelers that join, the lower the cost will be per person. Group sizes for short tours must be as follows: Minimum is two (2) and maximum is eight (8) travelers.
     •    For long trips (more than 8 days), prices are fixed. Group size: minimum is two (2) and maximum is twelve (12) travelers.

Private tours:
If you wish to have a private small group bike tour, such as for your family or a group of friends, this is possible.  Simply tells us the number in your group and the days you would like to travel.  Depending on our booking schedule, we will tell you if we can accomodate your group.  Private tours are slightly more expensive.  Prices for regular group and private group tours are listed on the Tour Detail Itinerary page.  On the website Each tour has it's own Itinerary page.

Guaranteed to depart:
Private tours and group tours will be guaranteed to depart if there are at least two (2) travelers

Waiting for more to join:
If you wish to join a group bike tour, and do not have a group, then your reserved trip will appear on our site as page: WAITING for MORE to JOIN IN in order to wait and attract other travelers to join in. Once a tour has at least 2 confirmed bookings then the status on our site will change to  GUARANTEED to DEPART and will be reflected on the GUARANTEED to DEPART page of our website.

Clients’s requests:
A group is defined as 2 travelers or more.  Therefore, a group of 2 or more may choose their own departure date.

Cancellation policy of flight, train and boat:

If an International or domestic flights and domestic train and boat  tickets are booked as part of the tour, then these are totally non-refundable or transferable

.

Travel insurance:

Vietnam BackRoads does not provide travel insurance.  We advise you to arrange your own travel insurance in advance, before the trip.

Ages of travelers:

For cycling tours: We welcome travelers aged 8 years and older


Accommodation:

Vietnam Backroads Bicycle Tours reserves the right to offer alternative accommodation of similar standards in cases where the accommodation operator overbooks their property  for any reason beyond our control.

Rooms:
Vietnam BackRoads providing you with share rooms; double room and twin room (triple rooms are for a family only) during the trips. If you wish to have a single room for your own, you have to pay more as an extra pay to  get a single room on entire trip. The prices for Join in group and private group tours are the different and listed on the Tour Detail, Itinerary page.  On the website: Each tour has it's own Itinerary page.

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